Frequently Asked Questions

We offer comprehensive web development and auditing services:

• Security Audits - Vulnerability assessment and penetration testing
• Performance Audits - Speed optimization and Core Web Vitals improvement
• Accessibility Audits - WCAG compliance and inclusive design
• Custom Web Development - Full-stack applications and websites
• Consulting - Technical strategy and architecture guidance

Absolutely! We work with businesses of all sizes, from startups and small businesses to large enterprises. Our services scale to fit your needs and budget. We believe every business deserves professional web development and security.

Our core expertise includes:

• Backend: Laravel, PHP, Node.js, Python
• Frontend: React, Vue.js, Alpine.js, Tailwind CSS
• Databases: MySQL, PostgreSQL, Redis
• Cloud: AWS, DigitalOcean, Cloudflare
• DevOps: CI/CD, Docker, server management

We're always learning and adapting to new technologies.

Yes! We specialize in modernizing existing websites. Our redesign process includes:

• Assessment - Analyzing your current site's strengths and weaknesses
• Strategy - Planning improvements for design, performance, and SEO
• Migration - Safely transferring content and preserving SEO rankings
• Launch - Deploying with minimal downtime

We'll work with you to preserve what's working while improving everything else.

Absolutely! We offer website rescue services for sites with:

• Performance issues - Slow loading, crashes, timeouts
• Security problems - Hacked sites, vulnerabilities, malware
• Bugs and errors - Broken features, display issues
• Outdated technology - Old frameworks, deprecated code

We'll diagnose the issues and provide a clear remediation plan.

Yes, we build mobile applications using:

• React Native - Cross-platform apps for iOS and Android
• Progressive Web Apps (PWA) - Web apps that work like native apps
• Responsive Web Design - Websites optimized for mobile devices

We'll help you choose the best approach based on your needs, budget, and target audience.

Yes! We have extensive experience integrating with:

• Payment processors - Stripe, PayPal, Square
• CRMs - Salesforce, HubSpot, Pipedrive
• Marketing tools - Mailchimp, SendGrid, Google Analytics
• Cloud services - AWS, Google Cloud, Azure
• Custom APIs - Any REST or GraphQL API

We can also build custom APIs for your unique needs.

Pricing varies based on project scope and complexity:

• Security Audits: Starting at $2,500
• Performance Audits: Starting at $1,500
• Accessibility Audits: Starting at $1,500
• Web Development: Custom quotes based on requirements

We provide detailed proposals after our initial consultation so you know exactly what to expect.

Yes! Our initial consultation is always free with no obligation. During this call, we'll:

• Discuss your project goals and challenges
• Assess your current situation
• Recommend the best approach
• Provide a rough estimate

Book a free consultation through our contact page.

We accept:

• Credit/debit cards (Visa, Mastercard, Amex)
• Bank transfers (ACH/wire)
• PayPal

For larger projects, we offer milestone-based payment schedules.

Yes! For projects over $5,000, we offer flexible payment options:

• Milestone-based - Pay as we complete each phase
• Monthly installments - Spread payments over the project duration
• 50/50 split - Half upfront, half on completion

We're happy to discuss a payment structure that works for your budget.

Our maintenance plans include:

• Basic ($299/mo) - Security updates, backups, uptime monitoring
• Standard ($599/mo) - Basic + 5 hours of updates/changes
• Premium ($999/mo) - Standard + priority support, 10 hours of work

All plans include 24/7 monitoring and monthly reports.

No hidden fees, ever. Our proposals clearly outline:

• All project costs upfront
• Any potential additional costs (clearly marked as optional)
• Third-party costs (hosting, domains, etc.)

If scope changes during the project, we'll discuss costs before proceeding. No surprises.

Yes! We offer 15-20% discounts for registered non-profit organizations. We also offer:

• Flexible payment terms
• Pro-bono work for select causes (limited availability)
• Reduced rates for long-term partnerships

Contact us with your organization details to discuss.

Our consulting rates are:

• Technical consulting: $175-225/hour
• Strategy sessions: $200-250/hour
• Code review: $150-200/hour

For ongoing consulting, we offer retainer packages with discounted rates. Minimum engagement is typically 2 hours.

Timelines vary by project type:

• Audits: 1-2 weeks for most audits
• Small websites: 2-4 weeks
• Medium applications: 1-3 months
• Large projects: 3-6+ months

We provide a detailed timeline during our initial consultation based on your specific requirements.

Our process follows these phases:

1. Discovery - Understanding your needs and goals
2. Planning - Creating detailed specifications and timeline
3. Design - UI/UX design and approval
4. Development - Iterative building with regular updates
5. Testing - Comprehensive QA and user testing
6. Launch - Deployment and handover
7. Support - Ongoing maintenance and improvements

We keep you informed every step of the way.

Yes! Every client is assigned a dedicated project manager who will be your main point of contact throughout the project. They'll keep you updated on progress, answer questions, and ensure your project stays on track.

Scope changes happen, and we handle them professionally:

1. Assessment - We evaluate the impact on timeline and budget
2. Proposal - You receive a change order with clear costs
3. Approval - Nothing changes until you approve
4. Implementation - We adjust the project plan accordingly

Small changes are often absorbed; larger changes are quoted separately.

We build revision rounds into every project:

• Design phase: 2-3 revision rounds included
• Development phase: Ongoing feedback via staging site
• Testing phase: Bug fixes until launch

We use collaborative tools so you can provide feedback directly on designs and prototypes.

We understand that business needs change. Our pause policy:

• Short pause (< 2 weeks): No impact, we hold your spot
• Medium pause (2-4 weeks): May need to reschedule
• Long pause (> 1 month): Project may need to be re-queued

Communicate early and we'll work with you to find the best solution.

We use several strategies to protect your budget:

• Detailed scoping - Clear requirements before starting
• Weekly updates - Track progress against budget
• Early warnings - Alert you to potential overruns
• Change control - No scope creep without approval

You'll always know where your project stands financially.

Yes! We offer several support options:

• 30-day warranty - Free bug fixes included with all projects
• Monthly maintenance plans - Regular updates, backups, and monitoring
• On-demand support - Pay-as-you-go for occasional needs

We're committed to your long-term success.

Response times depend on your support plan:

• Critical issues (site down): Within 1 hour
• High priority: Within 4 hours
• Normal requests: Within 1 business day

We monitor client sites 24/7 and are always ready to help.

You can reach us through:

• Email: support@scopeforged.com
• Phone: Available for urgent issues
• Client Portal: Submit and track tickets
• Chat: Real-time assistance during business hours

We aim to make getting help as easy as possible.

Yes! We provide comprehensive training options:

• Live training sessions - Video calls walking through your system
• Video tutorials - Recorded screencasts for future reference
• Documentation - Written guides and how-tos
• Admin guides - Step-by-step instructions for common tasks

Training is included with most projects and can be customized to your needs.

We build sites with user-friendly content management in mind:

• CMS access - Easy-to-use admin panels
• Page builders - Drag-and-drop editing where appropriate
• Training - We teach you how to make updates
• Documentation - Reference guides for your team

You'll be empowered to manage your own content.

Absolutely! You can upgrade, downgrade, or change plans at any time:

• Upgrades - Take effect immediately
• Downgrades - Take effect at next billing cycle
• Custom plans - We can create a plan tailored to your needs

No long-term contracts required for support plans.

Our support availability:

• Business hours: 9 AM - 6 PM EST, Monday-Friday (full support)
• After hours: Emergency support for critical issues
• 24/7 monitoring: Automated alerts for site outages

Premium plans include extended hours and faster emergency response.

Getting started is easy:

1. Contact us - Fill out our contact form or schedule a call
2. Free consultation - We'll discuss your needs and goals
3. Receive proposal - Get a detailed scope, timeline, and quote
4. Kick off - Once approved, we begin your project

No commitment required until you're ready to proceed.

To provide an accurate quote, it helps to know:

• Your project goals and objectives
• Timeline or deadline requirements
• Budget range (if you have one in mind)
• Any existing materials (designs, documentation)
• Technical requirements or preferences

Don't worry if you're not sure about everything - we're happy to help figure it out together.

Yes, we're happy to sign NDAs before discussing your project details. Client confidentiality is important to us, and we treat all project information with the utmost discretion. Just let us know if you need an NDA signed.

That's completely normal! Many clients come to us with a problem, not a solution. We help by:

• Discovery sessions - Understanding your business goals
• Needs assessment - Identifying the right solutions
• Options presentation - Explaining trade-offs clearly
• Recommendations - Guiding you to the best approach

We're consultants first - we'll help you figure out what you need.

Yes! We're happy to share:

• Case studies - Detailed project breakdowns on our website
• Portfolio - Screenshots and live links (where permitted)
• References - Contact info for past clients (upon request)
• Code samples - For technical evaluation (under NDA)

Just ask and we'll share relevant examples for your industry or project type.

Our typical availability:

• Audits: Can often start within 1-2 weeks
• Small projects: Usually 2-4 weeks out
• Large projects: Typically 4-8 weeks out

For urgent needs, we may be able to accommodate rush timelines for an additional fee. Contact us to discuss your specific situation.

We take data protection seriously:

• NDAs - Signed before any sensitive discussions
• Secure file transfer - Encrypted channels for all files
• Access controls - Only authorized team members access your project
• Data retention - Clear policies on what we keep and for how long
• Secure deletion - Proper disposal of data after project completion

Your intellectual property remains yours at all times.

Yes, we comply with major privacy regulations:

• GDPR - Full compliance for EU data subjects
• CCPA - California Consumer Privacy Act compliance
• Data processing agreements - Available upon request
• Privacy by design - We build compliance into our projects

We can also help you make your website compliant with these regulations.

Our security audits follow industry best practices:

• OWASP Top 10 - Testing for the most critical web vulnerabilities
• Automated scanning - Using industry-leading security tools
• Manual testing - Expert review of your application logic
• Code review - Examining source code for vulnerabilities
• Infrastructure review - Server and hosting security assessment

You receive a detailed report with prioritized remediation steps.

We follow responsible disclosure practices:

1. Immediate notification - You're informed right away
2. Severity assessment - We prioritize based on risk
3. Remediation guidance - Clear steps to fix the issue
4. Confidentiality - Findings are never shared publicly
5. Verification - We confirm fixes are effective

Critical vulnerabilities are escalated immediately to minimize risk.

Our team holds various security credentials:

• OSCP - Offensive Security Certified Professional
• CEH - Certified Ethical Hacker
• AWS Security - Cloud security certifications
• Ongoing training - Regular security education and updates

We stay current with the latest threats and security practices.

The client portal is your project headquarters:

• URL: portal.scopeforged.com
• Access: Login with the credentials we provide
• Features: Project tracking, invoices, files, messaging

You'll receive access credentials when your project kicks off. The portal is available 24/7.

Yes! The portal provides full project visibility:

• Dashboard - Overview of project status and milestones
• Timeline - Visual progress through project phases
• Milestones - Track completion of major deliverables
• Activity feed - See recent updates and changes
• Notifications - Get alerts for important updates

You'll always know exactly where your project stands.

Invoice management is simple:

• View invoices - See all current and past invoices
• Download PDFs - Get copies for your records
• Pay online - Secure payment via credit card or bank transfer
• Payment history - Track all your payments
• Auto-pay - Set up automatic payments (optional)

You'll receive email notifications when new invoices are ready.

Yes! The portal includes full file management:

• Upload files - Share documents, images, and assets
• Version control - Track file revisions
• Organized folders - Files sorted by project phase
• Secure sharing - Encrypted file transfer
• Download history - See who accessed what

All common file formats are supported.

Stay in touch through multiple channels:

• Conversations - Threaded messaging for discussions
• Comments - Feedback on specific deliverables
• Notifications - Never miss an important update
• History - Full record of all communications

Messages are typically answered within a few hours during business days.

Yes! You can invite your team:

• Multiple users - Add colleagues to your account
• Permissions - Control who can see and do what
• Roles - Admin, editor, viewer access levels
• Notifications - Choose who gets alerts

There's no extra charge for additional team members.

Our security audits comprehensively assess your website:

• Vulnerability scanning - Automated detection of known issues
• Penetration testing - Manual attempts to exploit weaknesses
• Code review - Source code analysis for security flaws
• Authentication testing - Login and session security
• Data protection - How sensitive data is handled
• Infrastructure review - Server and hosting security

You receive a detailed report with severity ratings and remediation steps.

Our performance audits analyze and optimize speed:

• Core Web Vitals - LCP, FID, CLS measurements
• Load time analysis - Page speed on various devices/connections
• Asset optimization - Images, CSS, JavaScript review
• Server performance - Response times and caching
• Third-party impact - External scripts and services
• Database queries - Slow query identification

You receive benchmarks, recommendations, and projected improvements.

Our accessibility audits ensure inclusive design:

• WCAG 2.1 compliance - Level A, AA, and AAA testing
• Screen reader testing - How assistive technology sees your site
• Keyboard navigation - Full site navigation without a mouse
• Color contrast - Readability for visually impaired users
• Form accessibility - Labels, errors, and instructions
• Media alternatives - Captions, transcripts, alt text

You receive a compliance report with prioritized fixes.

Every audit includes comprehensive deliverables:

• Executive summary - High-level findings for stakeholders
• Detailed report - Technical findings with evidence
• Severity ratings - Prioritized by risk/impact
• Remediation roadmap - Step-by-step fix guide
• Recommendations - Best practices for the future
• Follow-up call - Review findings with our team

Reports are delivered within 5 business days of audit completion.

Yes! We offer remediation services:

• Quick fixes - Critical issues addressed immediately
• Remediation projects - Full implementation of recommendations
• Prioritized approach - Focus on highest-impact issues first
• Verification - Confirm fixes are effective
• Re-audit - Optional follow-up audit at reduced rate

We can provide a remediation quote based on audit findings.

We recommend regular audits based on your needs:

• Security audits: Annually, or after major changes
• Performance audits: Every 6-12 months
• Accessibility audits: Annually, or when content changes significantly

High-risk sites (e-commerce, healthcare) should audit more frequently. We also recommend audits after major updates or redesigns.

We offer flexible hosting options:

• Managed hosting - We handle everything ($50-500/mo depending on needs)
• Cloud deployment - We set up AWS, DigitalOcean, etc. on your account
• Your hosting - We deploy to your existing infrastructure

Managed hosting includes updates, backups, monitoring, and support.

Our managed hosting includes strong guarantees:

• 99.9% uptime SLA - Monitored 24/7
• < 200ms response time - Fast server response
• Global CDN - Content delivered from edge locations
• Automatic failover - Redundancy for critical sites

SLA credits are provided if we fail to meet these guarantees.

Yes! We work with most hosting providers:

• Major cloud - AWS, Google Cloud, Azure
• VPS providers - DigitalOcean, Linode, Vultr
• Managed WordPress - WP Engine, Kinsta, Flywheel
• Shared hosting - We can work with it, but may recommend upgrading

We'll assess your current hosting and recommend changes only if necessary.

Our recommendation depends on your needs:

• Content sites: WordPress or static site generators
• Web applications: Laravel (PHP) or Node.js
• E-commerce: WooCommerce, Shopify, or custom
• APIs: Laravel, Node.js, or Python

We evaluate factors like scalability, maintenance, team skills, and budget to recommend the best fit.

Our managed hosting includes comprehensive protection:

• Daily backups - Automatic database and file backups
• 30-day retention - Restore to any point in the last month
• Off-site storage - Backups stored in separate data center
• Tested restores - We regularly verify backups work
• Disaster recovery - Documented procedures for major incidents

Backup frequency can be increased for high-transaction sites.

Absolutely! All our websites are mobile-first:

• Responsive design - Adapts to any screen size
• Touch-friendly - Easy navigation on phones and tablets
• Performance optimized - Fast loading on mobile networks
• Mobile testing - Verified on real devices
• Progressive enhancement - Core functionality works everywhere

We test on iOS, Android, and various screen sizes.

Yes! We've built numerous e-commerce solutions:

• Platforms: WooCommerce, Shopify, custom solutions
• Payments: Stripe, PayPal, Square integration
• Features: Inventory management, subscriptions, digital products
• Performance: Optimized for high-traffic sales events
• Security: PCI compliance for payment processing

We can build anything from simple shops to complex multi-vendor marketplaces.

Yes, we have healthcare industry experience:

• HIPAA compliance - Secure handling of protected health information
• Patient portals - Secure communication and records access
• Appointment systems - Online scheduling and reminders
• Telemedicine - Video consultation platforms
• Integration - EHR/EMR system connections

We understand the unique security and compliance requirements of healthcare.

Yes! SaaS development is one of our strengths:

• Multi-tenancy - Efficient data separation for each customer
• Subscription billing - Stripe integration with multiple plans
• User management - Roles, permissions, team features
• API development - For integrations and mobile apps
• Scalability - Architecture that grows with your user base

We can build from scratch or enhance an existing SaaS product.

Yes! We enjoy working with mission-driven organizations:

• Discounted rates - 15-20% off for registered non-profits
• Donation systems - Secure online giving
• Member portals - Community and membership management
• Event registration - Ticketing and volunteer coordination
• Grant compliance - Meeting funder requirements

We understand budget constraints and work to maximize impact.

Yes, we have public sector experience:

• Accessibility - Section 508 and WCAG compliance
• Security - Meeting government security requirements
• Procurement - Experience with RFP processes
• Transparency - Public records and open data
• Multilingual - Supporting diverse communities

We understand the unique requirements and processes of government work.

Your project team depends on the scope:

• Project manager - Your dedicated point of contact
• Lead developer - Senior engineer overseeing technical work
• Specialists - Designers, QA testers, DevOps as needed

You'll meet your core team during kickoff and have direct access throughout the project.

We're a focused team that prioritizes quality:

• Core team: Senior developers and designers
• Specialists: Security experts, accessibility consultants
• Network: Trusted partners for specialized needs

We deliberately stay lean to ensure every project gets senior-level attention.

Here's what sets us apart:

• Security-first - Every project includes security best practices
• Senior team - No juniors learning on your project
• Transparent - Clear communication and no surprises
• Full-service - Development, audits, and ongoing support
• Client portal - Professional project management

We focus on long-term partnerships, not one-off transactions.

Yes! We work with clients globally:

• International experience - Clients in Europe, Canada, Australia, and more
• Currency flexibility - We can invoice in USD, EUR, or GBP
• Time zones - We schedule calls at convenient times
• Communication - Async-friendly workflows

Our client portal makes collaboration easy regardless of location.